Double-click to pick up or put call on hold.
Attended Call Transfer
Transfer one call to another by using intuitive drag/drop or context menu.
Blind Call Transfer
Transfer to a phone by using intuitive drag and drop or context menu.
Caller/Callee Photo Display
Caller/callee photo with title/company shown when available.
Call Status/Priority Display
Icon shows call status, background color shows processing priority.
Call Time Display
Time since call has been offered or connected is shown.
Calls can be manually rejected, anonymous/unidentified callers can be automatically rejected.
Configurable delay allows incoming ringing calls to be automatically forwarded.
Concurrent incoming calls can be limited by the user.
Send instant message to phones.
Outlook contacts with photos can be imported.
See Windows/MSN/Live Messenger users presence and send messages.
Dial phone number by typing it or select last dialed numbers by clicking icon.
Displays number of voicemail messages, bolded for new unread messages.
Voicemail Quick Call
Click on voicemail icon to quickly call voicemail.
Network latency checked regularly and displayed through small icon.
Missed calls are shown and can be clicked to call back.
List of incoming/outgoing calls with status, can be sorted/searched.
Use alert window buttons to pick up/reject incoming calls (caller information/photo shown when available).
Manage calls, change status, view voicemail/missed calls without showing the application.
Drag and Drop
Place outgoing calls, transfer calls or copy users from one directory to another.
Pick up calls, put calls on hold, transfer calls, hang up calls, tag calls, search directories, load CRM, send e-mails, browse web, enter notes.
Call to URL
Click on call-to URL from web browser, application calls the number.
Global Call Shortcut
Select any phone number from any application and press Windows-C to call.
An adaptive echo canceller with noise reduction.
Enable voice effects to modify the pitch of voice, add reverb or mix background sounds.
Configurable directory can contain local users (company staff) or external users.
Select which information and contacts are shown in a directory.
Enhanced search by multiple filters.
Each directory can be exported to vCard, CSV, XML, imported from vCard.
Caller to Directory
Call context menu allows callers to be quickly added to directory.
Supports several USB phones without extra drivers and with full range of keys/buttons.
Choose from the same skins as the Microsoft Office 2007 suite (blue, silver, black) or Media Player.
Adjust font type/size for better readability or accessibility.
English, French, Spanish, German, Italian, Dutch, and Turkish languages supported.
XML configuration file offers parameters giving ITSP full control over end user application behavior.
See the XMPP users presence, send messages, and transfer files.
Custom Music on Hold
Set up personal music on hold from a wav file.
Calls can be recorded to files.
Directories can be loaded from a LDAP server.
Publish presence to a proxy or presence server.
Option allows application to update through the network and manage customers remotely from APS server.
Online Web Settings
Built-in web browser can display additional online web settings page at the IP PBX or at the ITSP.
Supports one single server acting as a proxy, presence, and voicemail server, with the option of up to 3 separate servers.
Multi-level/layer logging system with syslog support for easy remote debugging.
Change the windows layout based on user preference.
Call Held Time Display
Time since call has been put on hold is shown.
Call Held Time Warning
Time since call has been put on hold turns bold/red when a configurable value is reached.
Intercept calls using phone context menu.
Web Browser Window
Window lets the user browse internet/intranet web pages without leaving the application.
Caller/callee records can be loaded in a dedicated web browser window.
Slave Phone Mode
Use any analog or VoIP slave phone to handle calls.
Blind Call Transfer Queueing
Queue incoming call until busy target is available, than auto transfer call.
Phone Presence Details
Show active call details when available (number of calls, call direction/state, caller/callee name).
Call Destination Display
Incoming calls display the destination/dialed phone number identifying which company/service is called.
Tag incoming calls with custom information to ease processing.
Incoming ringing calls can be automatically answered and put on hold.
E-mailer window lets the user quickly send e-mails without leaving application.
Notepad window lets the user write notes while managing calls.
Each phone contact supports phone presence when available.
Unlimited Concurrent Calls
When concurrent calls are limited, extra incoming calls are forwarded or rejected.
Unlimited Directory Entries
Directories contain lists of users with photo and multiple contact information fields when available.