Call Center – ACD Supervisor

The real-time supervisor monitor allows call center supervisors to view all real time queue activity to the agent and call level.

Queue View with custom alert thresholds per queue

Agent View

Call Detail View

Teo ACD functionality offers a robust selection of options to optimize your Automatic Call Distribution.

ACD distribution strategies include:

  • Ring All
  • Longest Idle
  • Round Robin
  • Top Down
  • Least Talk Time
  • Fewest Calls
  • First Available
  • Random

Agents can be assigned skills for skills based routing. Agents can be assigned to multiple ACD groups as well.