Multi Channel capabilities, an industry redefining middleware engine, and the ability to create customized screen pops for every campaign, make Teo the solution of choice for progressive organizations looking to take advantage of the latest technology.
Teo provides organizations the ability to optimize all of their channel communication flows seamlessly within a singular platform. Voice, Chat, Fax, Email, WebRTC, and Social communications can all be routed using the same routing rules and agent awareness for optimum performance.
Supervisors and Contact Center managers have discrete control of their real time monitoring views, queue management, recording, quality scoring, and reporting customizations for enhanced management capabilities and continual process improvement.
System administrators and IT professionals have access to intuitive flow design and campaign pop up design tools, as well as full middleware integration visibility and control.
Teo Contact Center is the ultimate multi channel solution capable of leveraging disparate data systems to create more intelligent communication flows, and more informed campaigns. This enables you to deliver superior customer experiences while reducing operational expenses and enhancing management visibility.