Teo Contact Center enhances the customer experience and operational efficiency via advanced inbound communications handling.

Voice Interactions

  • Inbound Calls
  • Outbound Calls
  • Voice Mail
  • Callback on abandoned calls
  • Callback on voice mail
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E-Mail Interactions

  • Inbound e-mails
  • Outbound e-mails from agent PC
  • E-mails on-demand from IVR
  • E-mail blasting from Outbound Engine
  • Predefined manual or automatic reply formats with Word/HTML
On-Demand Webinars

Web Interactions

  • Web Chat
  • Web Collaboration (URL Push)
  • Web Callback
  • Inbound Web RTC Calls
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SMS Interactions

  • Inbound SMS
  • Outbound SMS from agent PC
  • Outbound SMS on-demand from IVR
  • SMS blasting from Outbound Engine
On-Demand Webinars

On-Demand Webinars