Effective: June 1st, 2018
We collect the email addresses and certain personal information of those who communicate with us via email or phone, submit forms requesting more information or technical support, or via live chat. When you visit our website, we may log certain typical information that your browser sends, such as your IP address, browser type and language, access time, and referring website addresses.
We may collect information regarding which pages users visit, and information volunteered by the users (such as any surveys Teo might conduct and/or site registrations). When you download information or contact us via a form, we may ask for your name, your company name, telephone number, and a valid email address to contact you, and possibly your company’s postal address and time zone to better personalize your experience. We may receive information about you from other sources, including publicly available databases, referrals, or third parties. After ensuring validated consent authorization, we may combine this data with information we have collected. This helps us to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you. Teo may also collect and analyze visitor and user information regarding the use of the Teo website and services available therein. Collected data may include but is not limited to website traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.
Teo treats customer data with the required level of sensitivity and confidentiality. Cloud-hosted customer data may be on Amazon Web Services, a global leader in Infrastructure as a Service (IaaS). Amazon maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. Customer data may be hosted by other services
as well, but all customer data will be stored in the US, Ireland, or Sydney, Australia.
Data in transit is secured using industry-standard encryption.
Use of Information
• To process and fulfill transactions and requests for products, services, support, and information.
• To communicate, interact and build our relationship with you for purposes relating to product support and marketing.
• To help diagnose technical problems, administer the Teo website, and improve the quality and types of services delivered.
• For market research and analysis to improve our products, services, and the Teo website.
• For compliance with legal requirements.
Links to Other Web Sites
Cookies and other Tracking Technologies
Teo, and our analytics provider, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, track visitor’s use of the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual and/or aggregated basis.
Local Storage Objects (HTML5)
We may use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity use LSOs such as HTML 5. Various browsers may offer their own management tools for removing HTML5 LSOs.
As a typical website standard, we gather certain information automatically and store it in log files. This information includes such data as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, for trend analysis, site administration, tracking visitor use of the website and to create and compile aggregated data and statistics.
We do link some of this automatically-collected data to personally identifiable information. This allows us to deliver a better experience by reducing the amount of data entry to forms, for downloading gated content, completing surveys, etc.
If you wish to subscribe to our communications, we will use your name and email address to send it. You may choose to stop receiving our communications by following the unsubscribe instructions included in these emails or you can contact us at firstname.lastname@example.org
With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com
Social Media (Features) and Widgets
Compliance with Children’s Online Privacy Protection Act
As a business service, Teo does not target its offerings toward, and does not knowingly collect any personal information from users under 13 years of age.
Revocation of Consent
You may at any time opt-out and withdraw a granted consent for use of personal information by emailing firstname.lastname@example.org. Teo will cease processing the data based on the consent unless there is legal justification to reject the withdrawal. If your personal information is required to be retained by law, Teo will restrict further processing during the required legal term. If use of our Services requires your consent, which you have withdrawn, Teo will be unable to provide the Services to you.
Accessing and Updating Personal Information
Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Such requests can be sent to email@example.com. We make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate, or to delete such data at your request if it is not for legitimate business purposes. A request to access, correct or remove personal information may be declined if it is unreasonably repetitive or systematic, requires disproportionate technical effort, jeopardizes the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. Where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. We will respond to these requests within a reasonable timeframe.
Your information is retained for as long as you are an active customer, an interested prospect, or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this Policy
Teo Communications, Inc.
11609 49th Pl West
Mukilteo, WA 98275