Industry News

How businesses are approaching email security today

How businesses are approaching email security today

Email remains a key ingredient in business communications systems, including unified communication solutions that connect it with other platforms. However,…

Decision-makers: Here’s what to think about ahead of your next UC rollout

Decision-makers: Here’s what to think about ahead of your next UC rollout

Unified communications systems that include email, high definition voice and video, instant messaging, online presence and a wealth of other…

Next-Gen IT: Top Concepts to Understand and Consider

Next-Gen IT: Top Concepts to Understand and Consider

Ensuring that corporate financial resources are allocated to the most important and value-driven initiatives is imperative, but considerably difficult to achieve.…

The importance of communications during a cyber incident

The importance of communications during a cyber incident

In today's cyber threat environment, being prepared for an incident is an absolute must. After all, as even the most…

5 Secrets to supporting successful tech deployments

5 Secrets to supporting successful tech deployments

The tech landscape has been advancing at a considerable pace, bringing streamlined and effective capabilities for businesses across every industry.…

How do unified communications fit into the Internet of Things?

How do unified communications fit into the Internet of Things?

The Internet of Things (IoT) could encompass tens of billions of networked devices by 2020, according to IT research firm…

Leading predictions for the future of UC technology

Leading predictions for the future of UC technology

Communication systems that enable collaboration and boosted productivity among team members are a must-have. Companies that utilize truly unified and…

What to know about touchpoints: Improve the customer experience

What to know about touchpoints: Improve the customer experience

In the current connected age, consumers have more than a few choices to interact with a brand and learn more…

How to use contact center call recordings to your advantage

How to use contact center call recordings to your advantage

"This call is being recorded for quality assurance and training purposes."It's a message that most consumers have heard during their…

IP phones are key ingredients in VoIP telephony success

IP phones are key ingredients in VoIP telephony success

There are plenty of reasons to use VoIP telephony instead of the classic public switched telephone network (PSTN). Compared to…

Business Email Compromise: Safeguarding Company Communications

Business Email Compromise: Safeguarding Company Communications

There's no arguing against the increasingly sophistication and severity of cybercriminal activity in the current threat environment. Now, hackers are…

The benefits of softphones in unified communications systems

The benefits of softphones in unified communications systems

  Smartphones have become inescapable. According to IDC, there were more than 430 million of them shipped just in Q4…

Call recording: An essential feature in VoIP call centers

Call recording: An essential feature in VoIP call centers

If you have ever called customer support at a large company, you've probably heard a prompt to the effect of "this…

Why contact center-CRM integration must be a priority

Why contact center-CRM integration must be a priority

Smartphones are sometimes referred to as digital Swiss Army Knives because of their versatility. They combine numerous features that just…

Family businesses invite new communication challenges

Family businesses invite new communication challenges

Family-owned businesses comprise a huge portion of the U.S. corporate landscape, much as they do in the rest of the…

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