UCM User Portal Help

Work Schedule

The Work Schedule screen displays information related to each users work schedule. Each of these scheduling categories determines when your Presence and Inbound Call Routing rules automatically change to AFTER HOURS, ON VACATION, or ON HOLIDAY, and back to AVAILABLE on your next scheduled work day.

To set your normal work schedule

  1. On the WORK SCHEDULE screen, select the days of the week that you normally work.
  2. For each day of the week, set the START and END times by using the arrow buttons in each field.
  3. Click Save.
     
    If UPDATE PRESENCE BASED ON WORK SCHEDULE is selected for your current presence state in your Call Routing table, your Presence status and Inbound Call Routing rules will now change to AFTER HOURS, based on this work schedule.
See also