UCM User Portal Help

User Login / Logout

To log in to the UCM User Portal

  1. In your web browser, enter the Teo UC server URL to access the main login page.
  2. Enter your Username and Password, and then click Login.

    Your Username is typically your telephone extension, followed by "@tenantname" if your phone extension is on a multitenant system.

  3. If you are assigned as an administrator, Conference Monitor, and/or ACD Supervisor, you will see the SELECT LOGIN panel with additional buttons.
    Select Login Panel

    Click ADMIN to log in to the Admin Portal as an administrator, USER to log in to your account on the User Portal, conference monitor to log in as a Conference Monitor, or ACD SUPERVISOR to log in as an ACD Supervisor.

    Note – you cannot navigate to other User Portal or Admin Portal screens while logged in as a Conference Monitor or ACD Supervisor.

To log out

Recovering your password

If your email address is registered to a user account, you can click “Forgot Password” below the LOGIN button to have your username and a new password sent to your email address. If your email address is not configured in the system, you must contact your system administrator to get your login credentials.

See also