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Hunt Groups and ACD Queues

The Hunt Groups and ACD Queues that you are assigned to are shown in the upper area if the Call Routing screen.

Hunt Groups

Hunt Groups are dialable numbers that route calls to groups of extensions. Routing may be sequential (ring 1st member, then 2nd member, then 3rd member, etc.) or simultaneous (ring all members at the same time).

Calls that are not answered can be routed to an extension, another hunt group, the operator, an auto attendant, an external number, or voicemail.

ACD Queues

ACD (Automatic Call Distribution) queues are similar to hunt groups, but include several advanced features:

Several timeouts and delays are shown in the ACD Agent Settings area of the Call Routing screen.

See also