Listening to Voicemails and Call Recordings
You can listen to voicemails and call recordings, as well as email, save, or delete them.
If a call has an attached voicemail or call recording, one of these icons will be shown in the Attachment column (usually the leftmost column
with no text in the header).
Urgent Voice Mail
To listen to a voicemail or call recording
- On the Call Activity screen, select the log entry containing the voicemail or recording you want to play.
- Click in the Player pane
below the Call Activity log.
The voicemail or call recording starts to play. You can drag the slider control to move forward or backward in the recording.
The TOTAL DURATION of the call appears below the play bar.
- Click to save the recording to your computer,
or click to email the recording.
- Click to delete the recording from the UC system.
The call will remain in the log.