Softphone for Windows Help

Transferring Calls

To transfer a call, screened (attended)

This option transfers the call after you speak with the party you are transferring to.

  1. Click Transfer icon . Teo Softphone puts the call on hold.
  2. Type the name of number of the target, use the redial drop-down list, or drag the target’s contact into the Enter name or number field.
  3. Click Call First, or click the drop-down arrow beside Transfer Now and click Call First.
  4. When you have finished speaking to the second party, do one of the following:
    • If the target wants to take the call, click Transfer Now. Teo Softphone connects the first party to the second party, and then disconnects you from the call.
    • If the target does not want to take the call, click the X at the bottom of the call panel.

To transfer a call, unscreened (blind)

This option transfers the call immediately, without you first speaking with the party you are transferring to.

  1. Click Transfer icon . Teo Softphone puts the call on hold.
  2. Type the name of number of the target, use the redial drop-down list, or drag the target’s contact into the Enter name or number field.
  3. Click Transfer Now, or click the drop-down arrow beside Call First and click Transfer Now.

    Once the call connects, Teo Softphone disconnects you from both calls.

  4. If you see Transfer: Calling, do not hang up. If the target does not answer, the call will return to you.
See also