Mobile Softphone for iPhoneiPad Help

Getting Started

Setting up Wi-Fi and cellular data

Once you have installed Teo Mobile Softphone, make sure you have set up Wi-Fi and cellular data correctly on your iPhoneiPad:

Set up Wi-Fi

From the main iPhoneiPad screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The Choose a Network panel will be populated with access points. Tap to choose an access point and wait for the item to show a checkmark (indicating that you are connected).

Set up cellular data (if applicable)

From the main iPhoneiPad screen, tap Settings > Cellular and turn on the Cellular option.

Setting up notifications

You can receive notifications when Teo Mobile Softphone is in the background.

From the main iPhoneiPad screen, tap Settings > Notifications. Tap Teo Mobile and set up the following:

• Allow Notifications enables/disables all notifications. When enabled, these notification types can be individually enabled or disabled:
  • Show in Notification Center – notifications are shown in the iPhoneiPad's Notification Center.
  • Sounds – enables the sound preferences you choose on Teo Mobile Softphone. Off to disable any sound for notifications while Teo Mobile Softphone is in the background.
  • Badge App Icon – displays notifications on the Teo Mobile Softphone icon.
  • Show on Lock Screen – receive notifications when the iPhoneiPad is locked.
  • Alert Style when Unlocked – None disables all notifictations when the is unlocked; Banners appear at the top of the screen and go away automatically; Alerts require an action before proceeding.

VoIP account information

Obtain the following information from your VoIP service provider:

• Your username, password and domain.
• Your auth name (authorization name), if used by your service provider.
• Your voicemail number, if your service provider provides this service.

Starting Teo Mobile Softphone

Tap , or press and hold the Home button on your iPhoneiPad and ask Siri to "Launch Teo Mobile Softphone". The Teo Mobile Softphone screen appears after a few seconds.

First time connection

The first time you start, the Login screen automatically appears. You must enter login information. (At the next startup, Teo Mobile Softphone for iOS skips this screen and logs you in using this saved information.) Refer to Login.

Preference settings

Phone numbers, alerts, and other preferences can be configured from the Preferences screen.

Supported accessories

• Headset with microphone (including Bluetooth^™) – Teo Mobile Softphone uses the earpiece and microphone on the headset.
• Headphones (no microphone) – Teo Mobile Softphone uses the earpiece on the headphone and the built-in microphone on the iPhoneiPad.

See also

Introduction
Softphone Interface
Login / Logout
Account