Mobile Softphone for iPhoneiPad Help

Answering Calls

You must be logged into the Teo UC System through the Teo Mobile Softphone to use your iPhoneiPad to accept calls to your single identity extension number.

Note – being logged in does not prevent you from taking calls to your extension number at another device, such as your desk phone. Incoming calls will ring at all registered devices on your extension in accordance with the Call Routing rules set up in the Teo UCM User Portal.

To answer an incoming call when Teo Mobile Softphone is in the foreground or background

When Teo Mobile Softphone is running in the foreground or the background, the iPhoneiPad displays the name of the remote party and presents the following call answer options:

If Alert Answer is enabled, a background call will be answered immediately when you tap the alert.

To answer an incoming call when your iPhoneiPad is locked

When your device is locked, you receive an incoming call notification on the lock screen.

To receive an incoming call when you are on another call

To add video to a voice call

When receiving a video call, you will see the caller's video; however, initially the caller will not see your video.

  • Swipe left on the screen

Missed calls and voicemail

Missed calls are handled as follows:

See also