Mobile Softphone for iPhoneiPad Help

During a Call

To use the speakerphone

To mute the microphone

To place call on hold

  1. Tap Hold button to put the current call on hold.

To place a second call

  1. Tap Hold button to put the current call on hold (optional).
  2. Tap Add Call button.
  3. Make the second call as usual.

    Note – You can have a maximum of two calls in progress at the same time.

To record a call

On Demand call recording must be enabled and configured for your extension. This can be configured by your system administrator or on the Account Information screen in your UCM User Portal.

  1. Inform the other party that you will be recording the call.
  2. Dial *2 during a call to begin recording. The remainder of the call will be recorded.
  3. The call recording will appear in the Call Activity Log in your UCM User Portal. If enabled, the call recording will be emailed to you.

During a video call

See also