Mobile Softphone for Android Help

Instant Messages

You can exchange instant messages (IMs) with other Teo UC System users who are in your buddies list. You cannot exchange IMs with non-enterprise buddies. The buddy must have an entry in the IM address field and must have either a Teo Softphone or a Teo desk phone with video capability.

Note – make sure that IM is enabled.

To send a message to a buddy

  1. Tap Messaging in the resource panel.
  2. Tap IM if both SMS and IM appear.
  3. Tap +.
  4. Tap a buddy, or type a name and tap a buddy.
  5. Tap the check mark.
  6. Tap inside the message entry area compose your message. To add a new line, tap More ( or ), tap Canned IM, and then select Enter a new line.
  7. Tap Send to send the message.

Using emoticons and emojis

Teo Mobile Softphone supports the Android emoji keyboard. If your Android has the emoji keyboard, switch keyboards by tapping of the smiley face icon on the keyboard. To switch back the alphanumeric keyboard, tap the ABC icon.

To read received messages

Teo Mobile Softphone displays the number of new instant messages on the resource panel.

Canned messages

Canned messages are pre-defined replies that let you respond quickly to an instant message. The default canned messages are:

  To enter canned messages

  1. Tap More ( or ).
  2. Tap Canned IM.
  3. Tap the canned message that you want to use.
  4. Tap Send.
See also