Mobile Softphone for Android Help

During a Call

To use the speakerphone

To mute the microphone

To place call on hold

To place a second call

When you have one call established, you can place that call on hold and make a second call.

  1. Tap Hold to put the current call on hold.
  2. Tap Add Call .
  3. Make the second call as usual.

Once the second call is placed, you can swap or merge the calls as you would swap or merge any two phone calls on the Android device.

Note – you can have a maximum of two calls in progress at the same time.

To record a call

On Demand call recording must be enabled and configured for your extension. This can be configured by your system administrator or on the Account Information screen in your UCM User Portal.

  1. Inform the other party that you will be recording the call.
  2. Dial *2 during a call to begin recording. The remainder of the call will be recorded.
  3. The call recording will appear in the Call Activity Log in your UCM User Portal. If enabled, the call recording will be emailed to you.

During a video call

See also