Teo is a U.S.-based company that develops and manufactures industry-leading communications solutions for the commercial, government, defense, and intelligence markets. Our portfolio comprises Unified Communications, Contact Center, Business VoIP, Secure VoIP, TSG-6, and E911 solutions.
Our design philosophy centers on developing solutions that are robust in capabilities while refined to be easy to use.
Being able to design, engineer, manufacture and support all of our solutions in house provides us with the ability to deliver a superior customer experience.
Our commitment to quality and customer support carries through to our employment. We select and retain the best across our organization. Our average tenure is 25 years.
This demonstrates both our longevity as a communications solution company, and our dedication to building long lasting customer relationships.
Teo announced key organizational changes that will contribute to its mission of building enduring, thriving partnerships across its reseller network. Read the complete article here.
Teo and ATC Voice Data to Provide Industry Best Unified Communications Solutions to Businesses and Agencies in New Jersey and New York Read the complete article here.
Teo and ComputerLand Team Up to Provide Industry Best Unified Communications Solutions to Businesses in California. Read the complete article here.
Teo and Eagle Tech Corp Partner to Provide Industry Best Unified Communications Solutions to Businesses and Agencies in DC, MD and VA. Partners will provide integrated technology and support for agencies and businesses upgrading their communications platform to productivity enhancing Unified Communications. Read the complete article here.
Teo and Excel Communications Team Up to Provide Industry Leading Unified Communications & Contact Center Solutions to Businesses throughout Washington, DC, Maryland, Virginia, and West Virginia. read the complete article here.
Secure Unified Communications and Collaboration Systems manufacturer partners with Mexican Telecommunications and IT giant to deliver innovation in Mexico. a link to the complete article can be seen here.
The Department of Defense (DoD) Joint Interoperability Test Command (JITC) has added the Avaya AS5300 to the list of platforms that are certified interoperable with Teo VoIP phones.
Teo’s AS-SIP endpoint certification now includes REDCOM Infineon (Next Generation), REDCOM HDX, REDCOM SLICE 2100, NEC Univerge 3C, Avaya Aura AS5300, and Genband EXPERiUS Local Session Controllers (LSCs), along with Avaya Aura AS5300 Enterprise Session Controller (ESC).
Enterprise Networking Magazine (www.enterprisenetworkingmag.com) has chosen Teo Technologies (teotech.com) as one of their Top 10 Unified Communications Solution Providers 2015. The positioning is based on the evaluation of Teo Technologies’ solutions which provide a viable alternative to Cisco and Avaya offerings, while being more affordable and easier-to-use than ShoreTel.
The annual list of companies is selected by a panel of experts and members of Enterprise Networking’s editorial board to recognize and promote technologies in the networking landscape. “Teo Technologies has been on our radar for some time for stirring a revolution in the Unified Communication space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch UC solutions,” said Lena Headey, Editor-in-Chief, Enterprise Networking. “Teo Technologies’ solutions are creating new frontiers and opportunities in the UC domain, enabling organizations to optimize their communication quotient.”
In the modern world where enterprises are spread out in different geographical locations there is necessity for a collaborative media experience across any workspace. Since business communication plays a vital role in the growth of organizations, several companies are adopting Unified Communications which enables a firm to communicate seamlessly via a wide range of integrated components and would arguably better facilitate all types of communication. Among those who provide these solutions, CIO named Teo one of the Top 20 Most Promising Solution Providers for 2015. The article is also currently available on our website here.
Many Microsoft Lync/Skype for Business users enjoy the IM and Presence capabilities of Skype for Business, but prefer to have a more advanced enterprise telephony and Unified Communications suite integrated with the Skype for Business client. Teo’s introduction of Skype for Business has made that not only possible, but affordable and easy to deploy at the same time.
With touchscreen interfaces dominating the technology experience, it only made sense to bring that same experience to Teo’s desk phone product line. The 9160 serves as the ultimate UC desk phone, with support for HD Voice, HD Video Conferencing, Presence, as well as Instant Messaging. The 9160 innovated the traditional add on key module out of existence with support for a swipeable operator view supporting an infinite amount of keys without compromising desktop real estate.
Teo’s channel growth made partnering with a distributor a strategic move that streamlined technology acquisition for our customers, and implementation for our channel partners.
The Voice Operator Panel is a special use case softphone designed to enable a single user to directly answer, park, hold, transfer, merge, conference all of the calls for an organization. Voice Operator Panel users can monitor all of the user’s presence states in real time to more efficiently handle organizational call flows. In addition to managing calls, the voice operator panel supports Instant Messaging, and CRM integration.
Building on previous call center development, Teo launched a new, integrated platform specifically to meet the demands of the modern multi-channel contact center. Supporting Voice, Messaging, SMS, Fax, Email, Web Chat, Web RTC, and Social Media allows Teo contact center agents to manage multimedia queues seamlessly. Additionally, Teo contact center middleware provides real time queue routing and self service capabilities leveraging any customer premises or cloud data source. This enables true business process automation, increasing efficiency by as much as 400% while also improving customer satisfaction.
Based on customer request, Teo introduced a built in call center solution with real time agent and queue monitoring, paired with advanced historical and summary reports.
Recognizing an urgent need in the telecom space, Teo introduced an enterprise feature set cloud solution with on premises hybrid resiliency. Other cloud services were available, however they lacked reliable call quality and enterprise features.
This revolutionary design enabled for high scalability and high resiliency system deployments, without the need for virtual machines.
Building on four decades of communications technology experience and expertise, Teo developed a next generation Unified Communications solution that surpassed the competition in capabilities and ease of use. The first generation UC solution provided advanced mobility capabilities with support for Instant Messaging, Presence, and Multi-Party HD Video Conferencing, which was years ahead of the competition.
This critical name change corresponded with the strategic direction to develop a next generation Unified Communications platform.
In 2006 many government, military and enterprise accounts were maintaining their ISDN infrastructure. Tone Commander introduced a new line of ISDN desk phones with a more modern, streamlined appearance that could also be converted to support VoIP transport at a later date.
Tone Commander expanded the ISDN network termination portfolio to include high density rack mount equipment.
Tone Commander E911 emergency notification products provided for immediate onsite and PSAP (public safety answering point) notifications via integration with any PBX.
Tone Commander introduced a line of VoIP telephones leveraging extensive experience in desk phone development.
Tone Commander ISDN telephones received Joint Interoperability Certification (JITC) and Information Assurance Accreditation (IAA) from the United States Defense Information System Network (DISN) Designated Approval Authorities (DAA). This approval is required for all equipment connected to the Defense Switched Network (DSN) and Tone Commander telephones were the first to achieve full certification.
Tone Commander entered the ISDN desk phone market with models that featured flash memory that was ahead of the market and allowed for in-field software updates and added capabilities. Additional enhancements included Tone Commander Phone Link software for Microsoft Outlook and Lucent’s Client Care Call Center integration.
Tone Commander introduced their comprehensive line of NT1 (ISDN) network termination products.
Tone Commander Introduced their first ISDN attendant consoles. They were favored for their integrated ISDN NT1’s and the capability to support active monitoring of up to 480 stations.
Tone Commander developed its first line of Centrex attendant consoles, specifically tailored to meet the requirements of this newly expanding market, in 1985. Four product generations later, Tone Commander consoles represented the state-of-the-art in optimized Centrex feature utilization and attendant ergonomics.
After divestiture, Tone Commander shifted its distribution channels to national wholesale distributors and promoted its products through interconnects, government agencies, value-added resellers, and the Regional Bell Operating Companies (RBOCs). Also, as a result of divestiture, the RBOCs were unable to sell customer premises equipment and began to focus on selling network based line services, such as Centrex.
Tone Commander Systems began building 1A2 key systems for the Bell System & independent telephone companies. Automated production facilities and techniques developed to support Bell System requirements enabled Tone Commander to establish an industry-wide reputation as a consistent and reliable supplier of high quality, commercial-grade telephone equipment. Tone Commander was a major supplier to Western Electric and the Bell System until divestiture in 1984.