User Portal

The User Portal is accessible anywhere online. It allows users to set and view presence, view and manage their call log, retrieve and play voicemails, call recordings, send and receive faxes, schedule and invite others to conference calls, and manage presence- and schedule-based call routing rules.

 
Intelligent Presence

The idea of presence is not an entirely new one, but the way it has been implemented so far is not all that useful. While other vendors allow all the devices you use to publish a presence status, it really is not that useful to know that you logged out of a word doc, or made a call on your deskphone. What IS important is YOUR presence status.

Users can change their presence and view others presence from any of their Teo devices.

 
Presence-Based Routing

Teo’s Intelligent Presence engine lets you configure customized call handling rules for each presence status.

This way your calls can ring all your devices that are online when you are Available, and can route directly to a coworker, or assistant when you are Away.

You can even use Teo Call Screening to have your calls screened to find out who is calling before you decide to accept the call, or route it directly to your voicemail.

Teo’s advanced presence engine allows you to know who is available at all times. This reduces voicemail and phone tag which streamlines problem resolution for customers, and accelerates project completion.

 
Conference Scheduler

Easily set up and configure conference calls with multiple internal and external participants. Invitations are sent in a format that can be added to Outlook, Gmail, and most popular calendar tools. Invitations can include attachments, and meetings can be recorded for later review.

 
Love the Fax, Hate the Machine

When you need to send or receive a fax, the User Portal makes it easy. Faxes can be sent from anywhere you can access the internet, and can be sent to your email inbox.

 
Work Safer

Teo has been the leader in E911 Emergency Response System for more than a decade. We took our industry leading technology and integrated it into the heart of our Unified Communications System.

When someone places a 911 call from your system, predefined notifyees will be alerted via screen pops on their computers, emails, and SMS messages to text-enabled devices. Notifyees can then listen to the call in progress, view who else has been notified, who has responded, maps and access routes, as well as emergency plan procedures and contact numbers.

 
Administration

A truly Unified Communications system deserves a truly unified and intuitive administration interface.

When it comes to investments in technology upgrades, the clearest indicator of success is ease of use. That is why we put so much emphasis on the design of all of our interfaces. The easier and more enjoyable a technology is to use, the more likely people will, and the more they do, the faster will your return investment will be realized.

The Teo Administrator Dashboard is a great example of our forward thinking design.

One screen provides a complete heads up display of all system functions.

Disk utilization, interface traffic, real-time call activity, system wide presence status, hardware status, and license and support information. Everything you need to know all in one place.

 
Dial Plan Management

Our powerful and intuitive dial plan management tool lets system administrators make short work of even the most advanced dial plan configuration and management. No need here for specialized and expensive certified technicians to do this for you. Just log in and make the changes you’d like. In the rare case you might need a little assistance, we have built in context sensitive help to guide you along.

 
Help Right Where You Need It

All of our software has easy to understand context sensitive help. Unlike other companies that require thousands of pages of documentation to be at hand in order to manage their UC system, we feel that is symptomatic of bad design. Teo solutions are designed from the ground up with ease of use in mind. Every section of our interface includes context sensitive help just in case you need it. So you can toss those manuals from the other guys in the recycling bin.

 
Auto Correct

Our software will even prevent you from making mistakes before you commit them to the server.

Adds Moves and Changes

One of the things you will do quite often is add and move users in the system. So we made sure your Teo UC system makes this as easy as can be. You can literally add a new user in under 5 seconds.
 

Mass Provisioning

When it comes to making many changes for several people other systems can make the process very time consuming. We devised a better way.

With Teo Mass Provisioning making changes to 2, 10, or 2,000 user settings is as efficient as making a single user change.

 
Reports

While other systems require expensive add on packages to get reporting, Teo UC has advanced reporting built right in. Our reporting engine is so advanced it can be used to replace most call center reporting tools, reducing your communications system’s cost and complexity.

 
Technology You Can Count On

Dual hot-swappable OS drives and dual hot-swappable power supplies ensure continued operation in the event of component failure. Hot-swappable storage drive bays let you increase storage capacity without service interruption. Six available card slots accommodate a mixture of PRI, T1, and Analog FXS and FXO cards.

Adding a second server anywhere on your network enables auto failover of all phones in case of a WAN or power failure with the primary server.

 
Easy to Understand Pricing Model

We take the pain out of moving to UC. Our quotes are written in plain English and are easy to understand. While we offer ongoing support contracts and extended warranties – we do not require any ongoing annual license fees. We believe that this treats you fairly and pushes us to develop ever-improving technology to encourage upgrades. Of course we hate buying technology that gets dated two months after you get it installed. That’s why we offer free updates for a full year from the date of purchase.

We are standing by with our deskphones, iPads, tablets, and smartphones, ready to take your call and help you get started.

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