E911 Overview

Effective emergency management is all about connecting the right people with the right information—quickly and accurately. The initial call to a 911 operations center is the critical first step in managing the beginning of an emergency and working toward its resolution.

However, telecommunications in many schools, offices, and hotels often rely on private branch exchange (PBX) technologies that connect individual extensions throughout the facility. The result: calls made to a 911 operations center from within these facilities may not provide any information about the exact location of the caller. This presents serious obstacles to successful emergency management and creates significant liabilities.

Teo E911 solutions pinpoint the exact location of the caller and automatically notify need-to-know staff via screen pops and emails sent to personal computers, and text messages sent to pagers, mobile phones and call-alerting displays. Whether you’re onsite or offsite, notification of the emergency, and its specific location will reach you in seconds enabling the immediate implementation of your designated emergency response.

The Teo E911 Emergency Response System provides enhanced facility safety by improving 911 emergency response times and procedures. The system can be installed with any ISDN PRI output, PBX and continuously monitor call traffic for 911 calls. When a 911 call is detected, the system instantaneously notifies designated responders with a detailed location map, preferred access route, medical and hazardous material proximity of the caller via screen pops, mobile text, and email alerts. Offsite notification is also sent to the Public Safety Answering Point (PSAP), which enables the location of the call to be determined. Responders can acknowledge notifications, listen to calls in progress, and respond with the appropriate emergency response procedures provided by the alert. This improves emergency response effectiveness in high-stress situations.