The Power of Voice
Thanks to advancements in technology, the field of communications is continually changing and evolving. From texts to tweets, we communicate differently now than we did even 10 years ago. While technology presents us with new avenues to communicate, it also makes older forms of communication seem obsolete and less valuable than they once were in the past.
One particular avenue of communication that is currently being heavily discounted because of its perceived simplicity is voice. While the use of voice communications in business has decreased sharply as people increasingly turn to text-based communications (email, instant messaging, texts and social media), voice is still vital in the business environment.
In general, text based communication is valuable for short interactions and quick responses, but it’s terribly ineffective for lengthy and detailed conversations. A recent study conducted by No Jitter revealed that 84 percent of IM interactions turn into or are escalated to voice or telephone interactions at least once or twice per week. As many of us can attest to, it often takes more time to write an in-depth email or text than it does to call your coworker or meet them in person to explain a complex project. Voice is inherently more efficient for in-depth conversations.
When used together, voice and text communications allow your organization to maximize its efficiency and productivity. With the help of a robust UC solution like Teo’s, you can transition between one form of communication to another seamlessly.
Ultimately, even we believe that, although text communication may dominate many of our interactions, voice communication still has its place in the business world. Unite their power with Teo UC and experience the difference.[Photo courtesy of Flickr user gpaumier]