Talk less, Text more?
According to a recent study released by J.D. Power and Associates, the number of minutes that people are using to talk on their cell phones is on the decline. On average, wireless customers use 450 minutes per month, down from 527 in 2009. While it’s easy to jump to the conclusion that talking on your phone may become old fashioned in the near future given the myriad of other ways to communicate (text, IM, video chat, etc.), we’d like to present another narrative for you to consider.
Talking on the phone will always have its place in the business world, but with the advent of new communications technology, it’s not always the most convenient or effective form of communication. Think about it: When you need a quick answer from your co-worker, a short email or instant message will often do, but if you need to have a detailed discussion about a new project, the phone or in person communication is most likely the best route. In general, communication is a complex part of our lives that adapts to fit our circumstances and surroundings.
Diversity isn’t only important for HR; it also matters for your organization’s communication strategy. People need a variety of communication options to get through the busy work day. To accommodate this need, it’s best to have a Unified Communications solution in place such as Teo UC. UC allows all of your various devices and communications channels to talk to each other and share information, enabling you to make better decisions about what form of communication to use based on the situation. For instance, UC presence technology will let you know if your co-worker is busy at his or her desk, prompting you to send an email instead of calling. It also delivers a transcribed version of your voicemail to your inbox, enabling you to get in touch with a co-worker who may not be available by phone.
So don’t throw your desk phone out just yet. Successfully integrating your phone with a UC solution can lead to improved experience. We’re happy to help you upgrade this vital component of your communications infrastructure. Just give us a call. Yes; it’s still the easiest way to reach us.[Photo courtesy of Flickr user Joi]